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Focus on Business

Sue MuchaThe flow of migrants from south of the border is choking supply-chain routes.

As we enter the middle of 2019, it appears to be shaping up as a good year for many in EMS. Anecdotally, I’m hearing the best reports in years on firm backlog from the providers I regularly talk with. I think this is part function of a good economy, but also due to the material constraints the market has experienced for several years. OEMs recognize that having orders in place can be critical to parts availability. Hopefully, this is actual demand and not the double-booking phenomenon seen in previous constrained markets.

The materials market appears to have good news as well. While a few commodities are showing longer lead-times or allocation, the bulk of component lead-times and prices appears to be stabilizing. A few have even decreased lead-times. This is good news for EMS because component availability has impacted companies’ ability to grow. This is a good time to check customer forecasts, since if orders have been inflated, stabilizing material availability may translate to a pushout
in demand.

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Sue MuchaKeep talking – your customer is listening.

If I were to list deadly sins in sales, at the top would be failure to stay in touch with good prospects who are not yet ready to buy. The top deadly sin in program management is failure to stay abreast of what challenges are keeping customers up at night.

In both situations, the outcome is a sale goes to the company keeping a better tab on what that prospect or customer needs. It drives home the need for what I call mindshare maintenance. Mindshare maintenance involves regular contact with prospects and customers to remind them you are out there. When it involves prospects in the sales pipeline, it can be a periodic phone call, a link to an article or white paper the prospect might consider relevant, or a free pass to a trade show in the prospect’s region. The goal is to find a way to share useful information and remind that prospect your company is available, if they are getting ready to outsource. The benefit of doing it at regular intervals is it eventually catches companies just as they enter the ready-to-buy stage.

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The revamped online course is supplemented with interactive webinars.

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Sue MuchaCalculating costs to move physical gear is much simpler than predicting inefficiencies of new locales.

As I write this, a trade deal with China that will eliminate the tariffs appears to be in development, but China is continuing to talk tough. The tariffs are causing significant pain to manufacturers in both the US and China, so I suspect some type of deal will happen eventually. In the meantime, the tariffs motivated many companies to look hard at the geographies involved in their outsourcing strategy. Some OEMs have moved or are in the process of moving some of their business, and a much larger number are thinking about it. I think it is important to carefully weigh the pros and cons.

The potential benefits of moving include:

  • Unit price decreases related to moving to a lower-cost labor market.
  • Elimination of tariff liability on all or part of the product.
  • Cost reductions related to moving projects to better-fit regions.
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Susan Mucha

Calculating costs to move physical gear is much simpler than predicting inefficiencies of new locales.

As I write this, a trade deal with China that will eliminate the tariffs appears to be in development, but China is continuing to talk tough.

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Sue MuchaA strong communications strategy for front-line employees pays big dividends.

I routinely tell clients perception is reality. Basically, your company’s brand is what your customer perceives it to be. And, as much as marketers would like to say advertising and positioning strategies influence market perception, the reality is your customers’ perceptions are more likely to be influenced by the people they deal with day-to-day at your company.

Is your program management well-informed and organized, or overworked and the last to know? What are your engineers telling your customers’ engineers? Those conversations shape your customers’ opinions on your capabilities and, often, on how much and what type of business they may award in the future.

That said, in the controlled chaos of the electronics manufacturing services (EMS) industry, companies often forget the importance of having prescribed communications processes and behaviors related to information sharing with customers and the timing of that sharing.

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