CIRCUITS ASSEMBLY opened registration for its annual Service Excellence Awards (SEAs) for EMS providers and electronics assembly equipment, material and software suppliers.
Now in its 28th year, the SEAs honor companies in electronics manufacturing for excelling in the critical area of customer service, permitting participants to benchmark customer service against their peers. It is the only industry awards program that uses direct customer feedback to determine best-in-class.
Customers are surveyed to determine a participating company's level of customer satisfaction in various categories, including dependability/timely delivery; ease of use; manufacturing quality; responsiveness to requests and changes; technology, and value for the price. All customer responses and ratings are tabulated and provided in a confidential report to the participating company.
The SEAs recognize four categories of EMS providers based on revenues (under $20 million; $20 million to $100 million; $101 million to $500 million, and over $500 million). Equipment, material or software supplier awards will be presented in each of the following categories: component storage systems; automation and handling equipment; cleaning processing or materials; device programming equipment; dispensing; pick-and-place; repair and rework; screen printing; test and inspection; materials (solder, encapsulants and adhesives); soldering equipment; automation/manufacturing software (not ERP/MRP), and supply-chain/ERP/MRP software. Non-manufacturing service providers will be honored in the following categories: test laboratories; recycling, cleaning or other non-manufacturing process providers, and design service bureaus. Reps or agents and/or distributors will also be honored.
CIRCUITS ASSEMBLY will honor winners during IPC Apex Expo on Feb. 4, 2020, at the San Diego Convention Center.
For more information, visit http://circuitsassembly.com/ca/editorial/service-excellence-award.html.
To register, visit https://www.eiseverywhere.com/sea20.
The deadline to enter is Sept. 13, 2019.