Circuits Assembly Opens 2008 Service Excellence Awards
Published: 22 October 2007
The SEAs honor companies in electronics manufacturing for excelling in the critical area of customer service, allowing participants to benchmark customer service against their peers.
“Across the entire industry, the SEAs are the only quantifiable, research-backed program where one’s capabilities are judged by their own customers,” says Circuits Assembly editor in-chief Mike Buetow.
Customers are surveyed to determine a participating company's level of customer satisfaction in various categories, including dependability/timely delivery; ease of use; manufacturing quality; responsiveness to requests and changes; technology, and value for the price. All customer responses and ratings are tabulated by a third party and provided in a confidential report to the participating company.
The SEAs recognize four categories of EMS providers based on revenues (EMS revenues under $20 million; EMS revenues $20 million to $100 million; EMS revenues $101 million to $500 million, and EMS revenues over $500 million) and the following categories of suppliers: automation and handling equipment; cleaning processing or materials; device programming equipment; dispensing; pick-and-place; repair and rework; screen printing; test and inspection; materials (solder paste), and manufacturing or supply chain management software.
Circuits Assembly will honor winners during the Apex trade show in April 2008. Proceeds from the program help fund the SMTA's Charles Hutchins Educational Grant.
For more information, visit www.circuitsassembly.com/sea.
To register, visit www.regonline.com/2008seas.
