Sponsored by Circuits Assembly, the Service Excellence Awards (SEAs) for Electronics Manufacturing Services (EMS) Providers and Electronics Assembly Suppliers honor companies excelling in the crucial area of customer service. The program, now in its 17th year, functions as a way for participants to see how they compare to peers in customer satisfaction. 

Online responses are collected from a list of customers you provide to determine your company's level of customer satisfaction in various categories. Customer responses and ratings are calculated by an independent tabulator and summarized in a comprehensive, confidential report presented to you. Use these reports to improve operations and implement new ways of ensuring customer satisfaction--before customers are out the door to another company!

Entrants with the highest ratings are honored at an awards ceremony held at Apex in Las Vegas. Each participating company receives four complimentary passes to the event. All winners are featured in a Circuits Assembly article, on the Circuits Assembly Website and receive an award commemorating their achievement. If your company wins, the accomplishment may be advertised to the extent you desire!

Each year, Circuits Assembly donates proceeds from participants' entry fees to the SMTA's Charles Hutchins Educational Grant. To date, some $50,000 has been awarded to industry grants.

The 2009 Service Excellence Awards reception will be held March 30 from 4 PM to 6 PM at the Mandalay Bay.

Contact Chelsey Drysdale with any inquiries and questions: cdrysdale@upmediagroup.com

What participants are saying:

"Winning six consecutive Service Excellence Awards is fantastic -- a true testament to the effort and dedication our entire organization has committed to customer service. Winning any award is rewarding, but when it is an award judged by our customers, it is even more so." - Nick Crocker, Americas Customer Support Group Manager, DEK International

"The Service Excellence Awards are a wonderful indicator how Kyzen is supporting its most important customers. Now for the second year in a row, they have made a personal statement about their satisfaction with the support team and the program we provide. We are thrilled to have won this not once, but two years running." - Tom Forsythe, Vice President, Kyzen Corp.

"We would like to thank Circuits Assembly for the wonderful work they do in promoting our industry and recognizing small companies like ours with the Service Excellence Award. The feedback we had from our customers is very humbling. We hope this will be a stepping stone to bigger and better things." - Dipak Patel, Krypton Solutions

"As a first-year participant, Screaming Circuits was glad to have a neutral third party in Circuits Assembly to evaluate EMS companies directly through their customers. We appreciate the feedback from our customers and will continue to drive in the direction that we feel the market needs." - Jered Stoehr, Screaming Circuits