SAN DIEGO – CIRCUITS ASSEMBLY today announced the winners of its 2020 Service Excellence Awards (SEAs) for electronics manufacturing services (EMS) providers and electronics assembly equipment, materials and software suppliers. CIRCUITS ASSEMBLY recognized companies that received the highest customer service ratings, as judged by their own customers, during a ceremony at IPC Apex Expo in San Diego.
In the EMS category, the overall winners were Kimball Electronics (sales over $500 million), Mack Technologies (sales of $101 million to $500 million), Qualitel (sales of $20 million to $100 million), and XLR8 Services (sales under $20 million).
The EMS companies with the highest scores in each of five individual service categories also received awards. (Overall winners were excluded from winning individual categories.) In the small-company category, Silicon Forest Electronics won for dependability/timely delivery and responsiveness. MacroFab took top honors for manufacturing quality and tied Spectrum Assembly for technology and value.
For firms with revenue between $101 million and $500 million, Applied Technical Services took home all five individual category awards, tying Firstronic for value.
For EMS companies with revenue over $500 million, Creation Technologies won for dependability/timely delivery, responsiveness, technology and value. NEO Tech took first prize for manufacturing quality.
“The EMS industry gets more global and more competitive every year,” said CIRCUITS ASSEMBLY editor in chief Mike Buetow, in presenting the awards. “That many of this year’s recipients are repeat winners suggests they have developed a model and culture that breeds consistent excellence.”
Electronics assembly supplier award winners were Europlacer Americas for pick-and-place; Speedprint Technology for screen printing; Kyzen for cleaning/processing materials; MIRTEC for test and inspection; Nordson Asymtek for dispensing; ECD for soldering equipment; Aegis Industrial Software for automation/manufacturing software; Count On Tools for automation/handling equipment; Data I/O for device programming equipment; ECD for component storage systems; and Datest for test laboratories.
Customers of SEA participants rated each company on a scale of 1 (poor) to 7 (best in class) in five service categories.
This is the 28th year CIRCUITS ASSEMBLY has sponsored the awards program.
About UP Media Group Inc.
UP Media Group Inc. (UPMG) (upmediagroup.com) serves the global PCB community through print, digital and online products, as well as live and virtual events. UPMG publishes PRINTED CIRCUIT DESIGN & FAB (pcdandf.com) and CIRCUITS ASSEMBLY (circuitsassembly.com), as well as the PCB UPdate (pcbupdate.com) e-newsletter. UPMG produces trade shows and conferences, including PCB West (pcbwest.com) and the PCB2Day workshops (pcb2day.com). UPMG also produces the PCB Chat podcast (upmg.podbean.com/).