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November 2021

Registration for the Service Excellence Awards is now open: https://na.eventscloud.com/2022sea.

April 2022

The deadline to register for the Service Excellence Awards is April 5, 2022.

The last day to provide customer contact information is April 27, 2022.

May 2022

Please contact your customers by May 9, 2022 to inform them a customer service survey will be emailed to them on May 11, 2022. (You will be notified when surveys are sent to your customers. Please note you have the option to send the survey directly to your customers from your email account.)

We will email customers who don't respond right away with reminders and will update you weekly on the number of customer responses you are receiving.

June 2022

The deadline for customers to complete the customer service survey is June 8, 2022. An independent consultant will tabulate results and create confidential reports with your survey results to be given at the time of the awards reception in November.

November 2022

The in-person Service Excellence Awards reception will take place at 10:30 a.m. at SMTA International on Nov. 2, 2022 on the show floor of the Minneapolis Convention Center in Minnesota. Awards and reports will be distributed to participants then. You will also receive your report as an Excel file after the show.

Join host Mike Buetow as he announces the winners of the 29th Annual Service Excellence Awards and 14th Annual NPI Awards:

https://vimeo.com/534113541

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