SAN DIEGO – CIRCUITS ASSEMBLY today announced the winners of its 2015 Service Excellence Awards (SEAs) for electronics manufacturing services (EMS) providers and electronics assembly equipment, materials and software suppliers. CIRCUITS ASSEMBLY recognized companies that received the highest customer service ratings, as judged by their own customers, during a ceremony at IPC Apex Expo in San Diego.
In the EMS category, the overall winners were Creation Technologies (sales over $500 million), Mack Technologies (sales of $101 million to $500 million), Applied Technical Services (sales of $20 million to $100 million), and a tie between Spectrum Assembly and DCA Manufacturing (sales under $20 million).
The EMS companies with the highest scores in each of five individual service categories also received awards. (Overall winners were excluded from winning individual categories.) In the small-company category, BESTProto and Precise connections tied for dependability. ACD won for quality, and Precise Connections won for value and tied BESTProto for technology. Silicon Forest received top honors for responsiveness.
For firms with revenue between $20 million and $100 million, Qualitel won in all five categories, tying EIT for responsiveness.
Natel Engineering swept all five categories for EMS companies with revenue between $101 million and $500 million.
For EMS firms with revenue over $500 million, Kimball Electronics took home all five awards.
Electronics assembly equipment award winners were Blackell Europlacer and Fuji America for pick-and-place; ASM Assembly Systems, Printing Solutions for screen printing; Kyzen for cleaning/processing materials; Nordson YESTech for test and inspection; Nordson EFD for materials; Nordson Asymtek for dispensing; KIC for soldering equipment; Aegis Software for automation/manufacturing software, and Count On Tools for automation/handling equipment.
“There was tremendous competition at all tiers of EMS in this year’s awards,” said CIRCUITS ASSEMBLY editor-in-chief Mike Buetow. “Special congratulations goes to Mack Technologies, Kyzen, Nordson YesTech, Europlacer, Aegis, Count on Tools, Nordson Asymtek and Nordson EFD for their repeat victories.”
Customers of SEA participants rated each company on a scale of 1 (poor) to 7 (best in class) in five service categories.
A donation of $4,000 was made on the participants’ behalf to the Surface Mount Technology Association’s Charles Hutchins Educational Grant. Part of each participant’s entry fee was included in the donation.
This is the 23rd year CIRCUITS ASSEMBLY has sponsored the awards program.