Welcome to the Service Excellence Awards!

What do MacroFab, ECD, and XLR8 Services have in common? They are just a few of the recent winners of CIRCUITS ASSEMBLY'S Service Excellence Awards.

What are the SEAs?

Sponsored by CIRCUITS ASSEMBLY, the Service Excellence Awards (SEAs) for Electronics Manufacturing Services (EMS) Providers and Electronics Assembly Suppliers honor companies excelling in the crucial area of customer service. The program, now in its 29th year, functions as a way for participants to see how they compare to peers in customer satisfaction.

What are the benefits?

Online responses are collected from a list of customers you provide to determine your company's level of customer satisfaction in various categories. Customer responses and ratings are calculated by an independent tabulator and summarized in a comprehensive, confidential report presented to you. Use these reports to improve operations and implement new ways of ensuring customer satisfaction - before customers are out the door to another company!

Entrants with the highest ratings are honored at an awards ceremony held at the IPC Apex Expo. All winners are featured in a CIRCUITS ASSEMBLY article, on the CIRCUITS ASSEMBLY website, and receive an award commemorating their achievement. If your company wins, the accomplishment may be advertised to the extent you desire!

The 2021 Service Excellence Awards ceremony willl take place online in March in response to the Covid-19 pandemic. (The date is to be determined.) Awards will be shipped directly to the winners. Reports will be emailed.
Contact Chelsey Drysdale with any inquiries and questions: cdrysdale@upmediagroup.com
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