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CAVEAT LECTORDesigned to succeed?Mike Buetow  | 
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ROIPeter Bigelow | 
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FOCUS ON BUSINESSSpeak up: your customer is listening.Susan Mucha  | 
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TECH TIPSRoughed up.Akber Roy  | 
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SCREEN PRINTINGWarped thinking.Clive Ashmore  | 
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TEST AND INSPECTIONHiP HoP moves.David Bernard, Ph.D.  | 
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DEFECTS DATABASEMisplaced chips.Bob Willis  |