| 2012 Service Excellence Awards |
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| Written by Chelsey Drysdale | |
| Wednesday, 23 June 2010 00:00 | |
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Welcome to the Service Excellence Awards
Sponsored by CIRCUITS ASSEMBLY, the Service Excellence Awards (SEAs) for Electronics Manufacturing Services (EMS) Providers and Electronics Assembly Suppliers honor companies excelling in the crucial area of customer service. The program, now in its 20th year, functions as a way for participants to see how they compare to peers in customer satisfaction.
What are the benefits? Online responses are collected from a list of customers you provide to determine your company's level of customer satisfaction in various categories. Customer responses and ratings are calculated by an independent tabulator and summarized in a comprehensive, confidential report presented to you. Use these reports to improve operations and implement new ways of ensuring customer satisfaction - before customers are out the door to another company!
Entrants with the highest ratings are honored at an awards ceremony held at the IPC Apex Expo in San Diego in February. All winners are featured in a CIRCUITS ASSEMBLY article, on the CIRCUITS ASSEMBLY website, and receive an award commemorating their achievement. If your company wins, the accomplishment may be advertised to the extent you desire! As an added bonus... Each year, CIRCUITS ASSEMBLY donates proceeds from participants' entry fees to the SMTA's Charles Hutchins Educational Grant. To date, more than $50,000 has been awarded to industry grants.
The 2012 Service Excellence Awards reception will be held February 28, 2012 on the trade show floor at the San Diego Convention Center. Contact Chelsey Drysdale with any inquiries and questions: This e-mail address is being protected from spambots. You need JavaScript enabled to view it What participants are saying: "Western Electronics appreciates CIRCUITS ASSEMBLY hosting the Service Excellence Awards as it provides additional feedback from our customers on our deliverables, and has provided validation that our Customer Satisfaction initiatives are yielding results." - Rob Subia, Western Electronics "Air-Vac views Service Excellence as a competitve advantage for two reasons: First, the vast majority of our business comes from existing customers. If they have not been completely satisfied with our service in the past, they will go elsewhere when they have new requirements; second, we sell the most advanced rework systems available in the world, so all of our competitors sell their equipment at a lower price than we do. Our competitive advantage is technology and service. In regard to service, we advise potential customers that we have won the 2010 Service Excellence Award and that we provide service references upon request. If a potential customer is seriously considering a competitive system , we suggest they ask the other supplier for service references, what their service rating was in the 2010 Service Excellence Awards program, and if they did not participate, why not?" - Brian Czaplicki, Air-Vac Engineering
"The Service Excellence Awards are a wonderful indicator how Kyzen is supporting its most important customers. Now for the [third] year in a row, they have made a personal statement about their satisfaction with the support team and the program we provide. We are thrilled to have won this not once, but [three] years running." - Tom Forsythe, Vice President, Kyzen Corp. "We would like to thank CIRCUITS ASSEMBLY for the wonderful work they do in promoting our industry and recognizing small companies like ours with the Service Excellence Award. The feedback we had from our customers is very humbling. We hope this will be a stepping stone to bigger and better things." - Dipak Patel, Krypton Solutions "As a first-year participant, Screaming Circuits was glad to have a neutral third party in CIRCUITS ASSEMBLY to evaluate EMS companies directly through their customers. We appreciate the feedback from our customers and will continue to drive in the direction that we feel the market needs." - Jered Stoehr, Screaming Circuits
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