2009 Service Excellence Winners Announced PDF Print E-mail
Written by Mike Buetow   
Monday, 30 March 2009 13:52
LAS VEGAS – CIRCUITS ASSEMBLY today announced the winners of its 2009 Service Excellence Awards (SEAs) for Electronics Manufacturing Services (EMS) providers and Electronics Assembly Equipment, Materials and Software suppliers. CIRCUITS ASSEMBLY recognized the companies that received the highest customer service ratings, as judged by their own customers, during a ceremony at the Apex trade show in Las Vegas.


In the EMS category, the overall winners were Mack Technologies (sales above $100 million), EIT Inc. (sales of $20 million to $100 million), and Krypton Solutions (sales under $20 million).

The EMS companies with the highest scores in each of five individual service categories also received awards. (Overall winners were excluded from winning individual categories.) In the small-company category, Sunburst EMS held the top spot in the areas of dependability/timely delivery, responsiveness, technology and value, while tying with Screaming Circuits in the quality category.

In the medium-company category, Western Electronics took highest honors for dependability/timely delivery and value. Electronic Systems Inc. won for quality, while MEC Companies excelled in responsiveness and tied with Applied Technical Services for technology.

In the large company category, EPIC Technologies swept all five individual categories.

Electronics assembly equipment award winners were Asymtek for dispensing; Assembléon for pick-and-place; BPM Microsystems for device programming equipment; DEK International for screen printing; Kyzen Corp. for cleaning/processing materials; MIRTEC for test and inspection, OK International for soldering equipment, EFD for materials, and BEST Inc. for rework/repair. Aegis Industrial Software received top honors in the manufacturing/supply chain management software category.

Customers of SEA participants rated each company on a scale of 1 (poor) to 5 (superior) in five service categories.

A donation of $2500 was made on the participants’ behalf to the Surface Mount Technology Association’s Charles Hutchins Educational Grant. Part of each participant’s entry fee was included in the donation. CIRCUITS ASSEMBLY has donated more than $50,000 to the grant over the years.

This is the 17th year CIRCUITS ASSEMBLY has sponsored the awards program



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