Root cause identification and corrective action brought higher yields for an automotive PCB.
Implementing Lean manufacturing principles means figuring out the right tradeoffs. In a perfect world inventories arrive just-in-time from a small pool of suppliers that have agreed to work to a common forecasting and lot-size philosophy.
Labor markets evolve over time. Just as a contractor’s unit price fails to reflect the total cost of acquisition, a specific labor market’s wage rate seldom reflects the total cost of doing business. As markets mature and costs increase, there may be counterbalances in terms of access to a more experienced workforce, a more responsive supply chain and more efficient logistics. We have seen this pattern evolve in our China operations and are utilizing Lean principles to enhance productivity and worker quality of life in this maturing region.
From a Lean perspective, improvements have been focused in seven areas, outlined below. In terms of Lean philosophy, this approach is designed to:
Lean philosophy integrated into systems focus. SigmaTron uses a combination of proprietary and internally developed systems for enterprise and shop floor management. All facilities utilize a common ERP system, plus Agile product lifecycle management (PLM) tools. To enhance traceability and shop floor control, the China team developed a manufacturing execution system (MES) system known as Tango, which will be launched in all facilities in 2014. We take a distributed approach to continuous improvement in our systems by letting teams at individual manufacturing facilities identify specific gaps in shared systems and develop appropriate software tools. These solutions are then tested at the facility that identified the need, and later transferred across all facilities. This combination of standardized core systems deployed through the corporate IT group and focused innovation, which taps the regional IT expertise at each facility, drives improvements faster than would be possible solely with a centralized IT function.
In China, the combination of these systems has created significant progress in becoming a paperless factory in terms of documentation creation and control, and work order scheduling and tracking.
Product documentation is transferred electronically from customers, eliminating potential errors associated with manual processes. Electronic work instructions are displayed on monitors at each workstation. These work instructions include a video showing the steps necessary to perform the designated operation, ensuring operators have clear examples of the optimum way to perform specific tasks. Product is barcoded and tracked through each operation. Real-time production status monitors display data in each work area, and customers can access production status remotely. The result is a production environment where all workers have access to real-time production metrics, and bottlenecks or quality issues become immediately apparent.
Equipment and process standardization. While equipment platforms may vary by facility, production line capabilities, processes and key consumables, such as solder paste, are standardized throughout the company. This makes it easier to transfer projects from one facility to another, or for engineering teams to work together seamlessly in supporting projects in multi-facility builds.
DfM/DfT analysis. SigmaTron’s team uses DfM tools and a component library to check the layout for design and manufacturability issues. If alternate parts are specified, those are checked as well. If requested, customers receive a DfM report with specific recommendations on issues to address prior to production start.
Design for testability is also evaluated, and customers can request reports. The analysis includes a look at test coverage and whether the correct solder mask openings are in place. Comprehensive test approaches such as x-ray, AOI, boundary scan and functional test are also considered for early defect detection. The goal is to create a robust verification process with as much coverage as possible. At the same time, customer preferences for cost of test are also considered.
Minimizing transport time and non-value-added activity. Where possible, the factory uses a continuous flow layout to minimize transport time between operations. The team also applies 5S principles in facility and workstation layout to minimize wasted motion.
Strong focus on automation. Facilities in lower cost labor markets often lack automation because equipment can cost more than manual labor. However, this can be false economy because it typically requires a greater number of workers and can contribute to greater variation in overall product quality. SigmaTron automates wherever possible, including through-hole assembly of mixed technology product. Odd-form parts are drop-loaded on paced lines. At the subassembly and box-build level, fixturing is used to minimize variation in manual assembly operations.
Worker cross-training. While most Lean companies cross-train workers to add flexibility in supporting varying demand for different production operations, in China there is an additional benefit to this practice. Younger workers in China are typically well-educated and interested in contributing their ideas. Companies that provide a clear career path, offer training in higher level skills, listen to their employees and give them opportunities to contribute ideas have lower turnover than companies that lack such job enrichment/job enlargement programs.
SigmaTron allows employees to train for every job in the process they were hired for and teams with the government to provide advanced training opportunities, enabling operators to become technicians or engineers. Skills competitions for prizes are run both internally and by the Chinese government.
Optimized supply-chain practices. From a supply-chain management standpoint, SigmaTron’s practices include:
SigmaTron’s ERP system is combined with a proprietary suite of supply-chain management tools known as iScore. An MRP Share program provides suppliers with complete customer forecast visibility, plus current inventory and material on order. The iScore system supports vendor-managed inventory (VMI) and production-driven replenishment (PDR) pull signals. Customers are given visibility into inventory status via the iScore customer portal.
VMI is used, as needed, with component suppliers. PDR is triggered automatically as shop orders are released. If a potential shortage is detected, a PDR pull signal is sent to the supplier.
The focus on access to real-time material status data and auto-replenishment reduces labor and transactions, while shortening the overall material pipeline. Once again, a centralized approach is supplemented with regional expertise.
As this overview shows, applying Lean philosophy in evolving labor markets improves productivity and enhances responsiveness by eliminating non-value-added lead-time throughout the product realization process. It also taps the expertise of employees and the supply base in creating more efficient processes. Additionally, an approach that focuses on centralized standardization yet also taps regional expertise drives faster innovation by enabling the personnel most familiar with the limitations of overall system to develop the solutions.
Hom-Ming Chang is vice president, China operations at SigmaTron International; firstname.lastname@example.org.
In the electronics manufacturing services environment, product design is “controlled” by 30 or more customers, plus the EMS company, which limits the degree to which Lean manufacturing initiatives can be implemented. In the EMS realm, there is often a need to tailor continuous improvement efforts based on individual customers’ products and objectives. Lean in this environment is more of a toolbox, where different groups of tools are used to support each customer. We’ve discussed many of these tools in our columns over the years. This month we look at how they can best be combined to deliver superior quality and service in a multi-customer environment.
Some disciplines are transparent to the customer and best applied holistically as the foundation for a Lean organization. These include:
• 5S or 5 Pillars philosophy (sorting, set in order, sweeping or shining, standardize and sustain). Setting up a clean factory and keeping it orderly are core concepts that drive efficiency and high quality by making inefficiency very visually obvious.
• Clear design guidelines. While not all customer designs will conform to best practices, every customer should be provided with design guidelines so they are aware of best practices. Guidelines that track closely to industry standards are more likely to be adopted than those that reflect a unique internal recipe.
• Lean practices in supply-chain management. At a holistic level, there should be a clear vision of optimum raw material lot sizes, a standardized forecasting methodology and a supply-chain management strategy that encourages suppliers to support Lean initiatives.
Personnel cross-training. Training personnel in multiple operations so that they can be shifted to various operations as needed helps optimize capacity by providing a fast way to eliminate bottlenecks.
• Continuous improvement training. Training in problem-solving disciplines such as Six Sigma can be done holistically; however, the application of these techniques may be very focused.
• Point of use stocking. Obtaining extra feeders and doing line side stocking to minimize changeover time can be beneficial across the board.
Other disciplines are best used in more focused approaches:
• Standardized equipment platforms. While standardizing on core equipment platforms throughout an organization can create highly efficient factories and reduce capital expenditure requirements, it can be impractical when a diverse mix of customers is present. Focusing on minimizing variation as a holistic goal, while configuring lines and work cells to best meet the needs of each facility’s customer base, can be more practical. Standardization of SMT equipment, rail widths and functional test platforms to the extent practical can increase schedule flexibility and minimize bottlenecks. Standardizing functional test platforms can minimize maintenance costs and reduce both fixturing costs and fixture lead-time.
• Application of Six Sigma techniques. While some companies make the search for kaizen events a mission in itself, in the EMS environment, Six Sigma techniques may be more powerful as a tool for addressing specific customer issues rapidly. For example, when one of our teams applied Six Sigma’s Define, Measure, Analyze, Improve, Control (DMAIC) approach to a quality issue in our facility in Juarez, Mexico, it was determined that the root cause was illumination values that were causing misaligned placement against the pads on certain BGAs and ICs. As a result, the team was able to rapidly correct the problem.
• DfM/DfT recommendations. Development of design guidelines should be done holistically. Specific DfM/DfT recommendations should be made on a customer-by-customer basis. EPIC Technologies uses a 5-point ranking scale to make it easier for customers to understand the level at which noncompliance will impact product quality.
• Lean supply chain management philosophy. The concept of setting material bonds for raw material with the supply base and holding finished goods kanbans for each customer is a good holistic practice, but the reality is that this will also need to be customized and often modified for each customer. Additionally, many customers will have some suppliers on their approved vendor list (AVL) not willing to comply with preferred Lean practices.
• Value Analysis Value Engineering (VAVE). This is perhaps the most powerful technique for applying Lean philosophy on a customer-by-customer basis, because it educates and motivates the customer’s team through a collaborative brain-storming improvement process with defined cost benefits over time.
Taking a customized approach to Lean manufacturing philosophy, and using some tools universally while tailoring others for customers willing to optimize their product design, supply base and product-ordering patterns, provides the best of both worlds. It provides immediate benefits to customers wishing to fully utilize the toolbox, while providing a scalable solution to those who may be willing to integrate Lean principles into their designs over time.
Todd Baggett is EPIC Technologies’ senior vice president, sales and account management; email@example.com.